To ensure consumer rights and improve after-sales service quality, our company supports customers in exchanging new products under the following conditions:
- The product does not match the order, is missing items, or is damaged, scratched, or broken upon delivery.
- The purchased product has expired.
Note: Customers must provide evidence of any shortcomings of Nội thất Giá Rẻ và Thanh lý Trường Phát during the production or delivery process with valid documents to complete the product return or exchange process. This also helps us in recording and improving our customer service.
Conditions for Return and Exchange
Free Return and Exchange
Returns or exchanges are only accepted on the day of delivery, immediately after the customer checks and receives the product.
- The product has not been used, or if used, it has encountered an issue that cannot be resolved, or it does not meet the quality criteria due to faults from our company.
- The delivered product does not match the type or model that the customer ordered.
Return and Exchange with Additional Fees
For cases where the customer wishes to exchange the product for a different model or type, any additional costs incurred due to the change in model or type will be borne by the customer. The fee for each order will vary depending on the time and specifics.
Procedures for Return and Exchange
Customers can refer to the detailed information of the product or contact our Customer Service Department via Hotline at 0908.529.587 or email us at sinhnguyencoffee@gmail.com for further assistance.
